Area Housing Manager

Sutton Housing Partnership is an Arms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We aim to bring investment and improvements to homes across the borough.

An exciting vacancy has arisen for an Area Housing Manager, a key position within our high paced People and Places lead to manage our Housing Management Service. This is to be an operational lead for your designated patch / locality who will lead in providing a customer focused service in all areas of housing management. To Lead, motivate and inspire a team of generic frontline Housing Managers in delivering an exceptional customer experience, while still maximising operations results.

Management and supervision of staff (ie managing sickness, poor performance etc) with the emphasis on providing a modern and flexible service that results in positive outcomes for residents /customers. Provide operational oversight in ensuring that the teams casework is up to date and being carried out inline with current policies & procedures / best practice. Taking the lead in ensuring SHP’s Health & Safety policies are observed so that

We’d like to hear from you if you are passionate about delivering excellent customer service and continuous improvement.  You will be an excellent communicator and have a proven history of managing a team in a similarly large and complex organisation. Have the ability to prioritise, make decisions and provide clear leadership for staff as well as having a good understanding of Housing and landlord regulatory and compliance requirements

You must be confident to lead responsibility for a housing operational area / theme e.g. income collection, voids and allocations, customer engagement, anti-social behaviour, estate services etc. To undertake quality, financial and management monitoring across areas of responsibility, ensuring that resources are managed within budget. Monitor complaints ensuring that timescales are met and lessons learned to improve the service.

Before applying please refer to the Role Profile to ensure that you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile.

This post is exempt from the Rehabilitation of Offenders Act 1974 and for successful candidates a comprehensive screening process will be undertaken which will include DBS Disclosure. 

Successful candidates will also be required to have access to a vehicle and hold a full UK driving licence.

Sutton Housing Partnership offer a wide range of benefits including:

• 33 days annual leave. In addition you will receive 8 statutory holidays (pro rata)
• Local Government Pension Scheme
• Simply Health staff benefit
• Modern and flexible working environment
• Recognition Awards