Lead Business Analyst

Kingston Council
Kingston, Sutton, Other
Project Specific and Training Courses
Full Time
£53,946 - £59,313
Per annum
29 days

27/11/2022, 23:55

Assessment Day at Kingston on 8th December 2022. If successful, then virtual interviews on 13th December 2022.

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

The Royal Borough of Kingston and the London Borough of Sutton employ nearly 500 staff across its shared services in HR, Finance, Customer Service, Neighbourhoods, Environment  and ICT. This is a highly rewarding way of working that will help you develop new skills as you manage relationships and provide a consistent service across multiple partners. 

Our mantra here in Digital is people first, technology second. Placing users at the heart of how we design and deliver our services. 

We are looking for a Lead Business Analyst to help shape the Business Analysis function by leading, mentoring and managing best practices in the Research Team. The Lead Business Analyst needs to have in-depth experience in both working in an agile multidisciplinary team and also on projects that require traditional business analysis. You will work on a variety of projects ranging from people services shaping the delivery of adult health and social care to property based services like Planning and Highways.  When transforming a service it is important that the focus is on the end users, working in the Research Team you will have the opportunity to work alongside the User Research function. 

A typical day for a Lead Business Analyst is you will have a project that you will be part of and be involved in daily stand ups and agile ceremonies.  You will own and deliver work in a multi-disciplinary team.  You will also be the point of contact for other business analysts in the team and be able to support and train them in the business analysis discipline.  You will also have line management responsibilities.

A lead business analyst in the team will -

  • Understand services and be able to scope out the BA activities within a project multi-disciplinary project team which will investigate user needs, operational issues, problems and opportunities for business improvement.
  • Be a lead advocate in business research (desk research, interviews, workshop facilitation, etc), mapping end-to-end business processes, data modelling the technology that underpins those processes, and identifying the known frictions and pain points. 
  • You will  analyse and understand data analytics to identify key themes. You will carry out gap analysis on process and IT solutions, and carry out cost benefit analysis.
  • Develop and communicate artefacts effectively and confidently to the team and wider stakeholder community through a variety of methods - presentations, workshops, diagrams, reports, and user focussed artefacts.
  • Support other business analysts in the team with all of the above activities and drive a high standard or work outputs and deliverables.


Digital Delivery is committed to developing people and we hold a number of training activities in the team including, regular team learning sessions and also away days which are opportunities to learn about other disciplines within digital and share ideas.  We also have access to online learning platforms which have courses relevant to the work we deliver.

We are working in a hybrid model with 80% from home and 20% in the office. We do have office space in Sutton and Kingston for staff who wish to be in an office environment every day.

The role reports directly to the Head of Research.  

Digital and IT is a shared service between Kingston and Sutton councils providing digital and technology services to both councils as well as a number of arm's length companies.  

The Research Team sits within Digital Delivery along with the Design Team, Products & Online Services Team, Design Team and the Development Team.  Within the teams we have multiple roles including User Researchers, Business Analysts, Service Designers, Product Managers, Content Designers, Interaction Designers, Delivery Managers and Developers.  Our projects are managed using an agile approach and disciplines work in multi-disciplinary project teams designing and delivering good services.

We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver our new digital services.

Both councils are undertaking significant transformation of their services. We are therefore looking to recruit vibrant, talented people who would be excited to help us build user centred, modern digital services across two councils.  

To be successful in the role of Lead Business Analyst, you will be able to demonstrate the following key points:

  • Experience in leading and embedding business analysis good practises, demonstrating high standards and mentoring colleagues
  • Experience in agile working within multidisciplinary teams 
  • Expert in business analysis practises and methodologies 
  • Proven  working experience in  research, analytical skills and requirements elicitation 
  • Experience in leading and managing business analysis activities in a project life cycle
  • Proven track record in delivering high quality artefacts, process maps, presentations, analysis and reports 
  • Want to lead projects and influence ways of working

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

  • Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
  • Three volunteering days per year
  • Flexible and agile working arrangements
  • Comprehensive learning and development programme
  • Discounts on a range of local shops, restaurants, gyms and leisure centres
  • Interest free season ticket loans
  • Local Government Pension Scheme
  • Bicycle loan facilities and cycle to work scheme
  • Zip car scheme
  • Free eye tests and contribution towards glasses
  • Confidential wellbeing and counselling support
  • Subsidised gym membership
Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. 

We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates as these groups are currently under-represented in our workforce.

We are proud to be recognised as a Disability Confident employer, and are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.   

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.

We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.

The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

This opportunity is closed to applications.