Customer Experience Specialist

Sutton Housing Partnership are responsible for the day to day management of approximately 6,000 council tenants and 1,500 leaseholders.  We have been established since 2006 and we aim to bring investment and improvements to homes across the borough.

Due to a reorganisation, an excellent opportunity has arisen for Customer Experience specialists.  You will be passionate about customer service and able to demonstrate and work towards our HOME values, whilst putting our residents at the heart of everything you do.

This is an exciting opportunity to learn and be part of a team that ensures services for our residents are delivered within timescale, and that both quality and a great customer experience is provided both internally and externally.

The role requires an agile team member who can operate within a fast paced environment, see the golden thread and liaise with residents, the council, and both internal and external stakeholders to deliver positive outcomes and ensure a good experience for our customers. 

You will need to ensure decisions and outcomes are provided in a timely manner to maintain the housing and repair services operation.  Along with using data insight to chase or challenge for maximum service delivery.

Please apply if you have the following or transferrable skills that support:- 

• Experience in delivering a high-quality customer service across multiple channels 
• Manage residents’ expectations firmly and respectfully and able to deal with enquiries with sensitivity and empathy
• A commitment to recognising equality, diversity and inclusion

We are looking to fill two permanent vacancies (one full time position and two job sharers) within our team, which is at the heart of Sutton Housing Partnership and is responsible for providing administrative, repairs and reception services on behalf of our organisation. 

Successful candidates will have access  to a wide range of benefits:-

• 27 days annual leave
• Local Government
• Pension Scheme
• Simply Health staff benefit
• Modern and flexible working environment
• Recognition Awards

Before applying please refer to the job description and ensure you meet the essential criteria. You will then need to complete the online application and add a supporting statement addressing how you meet the essential criteria outlined in the job description, as short listing will be based on this.

For more details about the role please contact Sharon Wright 020 8915 2000

Important Information - Criminal Records
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

You must also demonstrate SHP’s HOME values; High Performing, One Team, Make it Happen and Excellent Customer Service.

Job Title : Customer Experience Specialist

Hours : Monday - Friday. 8.45am to 17.00pm

Band : 2

Pay : £29,244 - £32,052

Interviews : Week commencing 8 April 2024

Closing Date : 31 March 2024 at 23.55pm